Terms of sale

What you get when you buy CX Wala.

Last updated 25 September 2026.

What you are buying

A licence to install and use CX Wala. It is sold once, at the price shown at the checkout in your currency, with tax added where it applies. There is no subscription to us, and nothing is charged again unless you choose to renew updates.

• One seat. One person, on one computer at a time.
• The seat moves. If you install on a new computer, the seat goes there. The old computer's dashboard has a button to take it back.
• For as long as you like. The licence does not expire. Your copy keeps working, at the version it is entitled to, whether or not you ever pay again.

Trying it first

You can use CX Wala free for fourteen days from the first time you use it, with nothing to pay and no card asked for. When the trial ends it stops until you buy.

Updates

A purchase includes twelve months of updates from the day you buy. New versions arrive on their own. After twelve months, your copy keeps working exactly as it does that day. New versions stop arriving. Reaching the dashboard from your phone stops too, because it runs for as long as updates do. You can choose to renew for another twelve months. Nothing renews by itself, and we don't keep a card on file.

What CX Wala does not do

• It never sends email. It reads your support mailbox and nothing else. You send every reply yourself, from your own mail program.
• It never approves a reply. Its agents draft and check replies. Approving one is always yours.
• It does not check your policies. A reply may only say what your knowledge base says, and you answer for what your knowledge base says.

It uses your own Claude subscription. CX Wala is a plugin for Claude Code and runs on the Claude plan you already have. That plan is not included in the price, and Claude's own terms and usage limits apply to it. CX Wala is not affiliated with Anthropic.

Your customers' messages

CX Wala keeps your customers' messages on your computer, and your own Claude reads them when its agents work on a case. You decide what goes into CX Wala and you are responsible for your customers' data under the law that applies to you.

What you may not do

You may not copy, share, sell, rent, sublicense or otherwise redistribute CX Wala or any part of it, including the licence file inside your copy. You may not remove or work around the licence check. You may not reverse engineer, decompile or disassemble it, except to the extent that the law where you live allows this regardless of these terms.

Refunds

Thirty days from purchase, in full, no questions. The refund policy has the whole of it.

No warranty

CX Wala is provided as is. Polyglyph Analytica does not promise that its rules read every message correctly, that a reply time is right for your business, or that it is free of errors. The category, tone and complaint mark are readings of the words a customer used, by fixed rules, and they can be wrong. To the extent the law allows, Polyglyph Analytica is not liable for any loss arising from its use. Nothing in these terms takes away rights the law where you live gives you as a consumer.

Your data

Everything CX Wala works on stays on your computer. What leaves it, and why, is set out in the privacy policy.

Changes

The terms on this page on the day you buy are the ones that apply to your purchase. If they change, the date at the top changes with them, and a change never takes away a licence already bought.

Who you are dealing with

CX Wala is made and sold by Polyglyph Analytica Ltd.
Polyglyph Analytica Ltd. Registered in England and Wales, company number 17495579.
polyglyphanalytica.com
hello@polyglyphanalytica.com

Payments are taken by Paddle, our merchant of record. The charge on your statement is from Paddle, and Paddle's own terms apply to the payment itself.